Shipping & Exchange

Service Terms

All orders are carefully processed and shipped across India.
Delivery typically takes 7 to 10 business days from the date of order confirmation.
If there are any unexpected delays due to courier issues, holidays, or other external factors, we will keep you informed through your preferred contact method.
Shipping charges, if applicable, will be communicated at the time of order confirmation.
Once dispatched, we will share the tracking details so you can monitor your shipment.

We are committed to maintaining high product quality and customer satisfaction.
If you receive a product that is damaged, leaking, or incorrect, please notify us within 7 to 10 days of receiving your order.
For an exchange, the product must be unused, unopened, and returned in its original condition and packaging.
Kindly email your concern to hspm.fragrances@gmail.com along with your order details and clear photos of the issue so we can review it promptly.
While we do not offer refunds, we are dedicated to providing 100% support and resolution. Our goal is to ensure a fair outcome for both sides.
Exchanges are only considered in cases of genuine quality-related concerns after careful evaluation by our team.